Privacy Policy

How we protect and handle your personal information

Last Updated: March 15, 2025

Introduction

NextFlow Desktop ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nextflowdesktop.com or use our financial trading tools and platforms.

We understand that your privacy is important to you, and we take our responsibility to protect it seriously. This policy has been developed in accordance with applicable privacy laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and other relevant regulations.

Your Consent

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect several types of information from and about users of our services, including:

Contact information such as name, email address, phone number, and mailing address

Account credentials including username and encrypted password

Financial information required for account verification and trading activities

Identity verification documents as required by regulatory compliance

Communication preferences and marketing consent status

Technical Information

We automatically collect certain technical information when you interact with our platform:

Device Information

IP address, browser type, device type, operating system, and mobile device identifiers.

Usage Data

Pages visited, time spent on our platform, click patterns, and feature usage statistics.

How We Use Your Information

We use the information we collect for several legitimate business purposes, including:

Providing and maintaining our trading platforms and financial tools

Processing account registrations and managing user accounts

Verifying user identity as required by financial regulations

Communicating with you about your account and our services

Improving our platform functionality and user experience

Detecting and preventing fraudulent activities

Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on your consent, contractual necessity, legal obligations, vital interests, or legitimate interests as defined under applicable privacy laws.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

With service providers who assist us in operating our platform under strict confidentiality agreements

When required by law, court order, or government regulation

To protect our rights, property, or safety, or that of our users

In connection with a business transfer, merger, or acquisition

With regulatory authorities as required for financial compliance

Third-Party Service Providers

We work with trusted third-party companies to provide specific services such as payment processing, data analytics, and customer support. These providers have access only to the information necessary to perform their functions and are contractually obligated to maintain confidentiality.

Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

SSL encryption, secure servers, firewalls, and regular security audits to protect data transmission and storage.

Administrative Controls

Access restrictions, employee training, confidentiality agreements, and regular policy updates.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Your Privacy Rights

Under applicable privacy laws, you have several rights regarding your personal information:

Right to access your personal information and receive a copy

Right to correct or update inaccurate information

Right to request deletion of your personal information

Right to restrict or object to certain processing activities

Right to data portability where technically feasible

Right to withdraw consent for marketing communications

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law. Some requests may require identity verification to protect your privacy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

Account information: Retained while your account is active and for 7 years after closure

Transaction records: Maintained for regulatory compliance periods (typically 5-7 years)

Marketing communications: Until you unsubscribe or withdraw consent

Technical logs: Generally retained for 12-24 months for security purposes

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and improve our services.

Types of Cookies We Use

Essential cookies: Required for basic platform functionality

Performance cookies: Help us understand how visitors interact with our platform

Functional cookies: Remember your preferences and settings

Security cookies: Detect suspicious activity and protect your account

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines where we or our service providers operate. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to this Privacy Policy and applicable laws.

Transfer Safeguards

We use standard contractual clauses, adequacy decisions, and other approved transfer mechanisms to ensure your data receives adequate protection when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our platform.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Contact Us About Privacy

NextFlow Desktop

1 Felix Avenue, Cainta, 1900 Rizal, Philippines

Phone: +63288068280

Email: info@nextflowdesktop.com

For privacy-related inquiries, please use the subject line "Privacy Policy Question"